Privacy Policy

As a data controller in accordance with gambling regulations, we are legally required to process players’ personal data to facilitate their participation in games and use of optional services. This Privacy Policy outlines the collection and use of personal data.

Website Ownership

The website smok-ace.com (referred to as “Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Altacore N.V., a company registered in Curacao, business number 151002, with its registered office at Dr. Henri Fergusonweg 1, Gaito, Curacao.

Acceptance of Privacy Policy

By registering on the site, you agree to this Privacy Policy. Do not use this Website if you do not accept the terms and conditions and do not wish to provide the required personal data. This Privacy Policy is an agreement between you and the Company, subject to changes. Continued use of the Website constitutes acceptance of the updated Privacy Policy.

Data Collection

We collect personal data for various purposes, including:

1. Registration details (e.g., name, date of birth, email, phone number).
2. Communication data via the Website, email, chat, or other means.
3. Transaction history under the player’s account.
4. Login and connection data, including traffic, GeoIP location, browser/device, network, and activity logs.
5. Verification documents (e.g., passports, payment slips, bank statements).
6. Participation in surveys or customer evaluations.

Data Processing

We process your personal data to:

1. Handle bets and transactions.
2. Provide gaming and other services.
3. Offer customer support.
4. Perform verification checks.
5. Send promotional information (with your consent).
6. Comply with legal obligations.
7. Prevent fraud and illegal activities.
8. Analyze market trends and customer needs.
9. Conduct research and statistical analysis.

Marketing

We may use your email and phone number to send advertising messages. You can unsubscribe by contacting [email protected]. Accepting a prize through a contest implies consent to use your name and/or nickname for advertising purposes.

Personal Data Receipt

We collect data with your knowledge and may automatically collect some data through your use of our services. We may also receive data from third-party service providers for fraud prevention and transaction processing.

Data Transfer to Third Parties

We do not sell or rent your personal data. We may disclose your data if required by law, court order, or to protect the Company’s legitimate interests. Personal data may be disclosed in the following cases:

1. Legal requirements.
2. Payment system operators for transaction processing.
3. Compliance with regulatory authorities.
4. Protection against fraud or government requests.
5. Marketing service providers.
6. With player consent.
7. Third-party services for data processing.
8. Social media features on our Website.
9. Business mergers or acquisitions.

Data Retention

We retain your personal data as required by law. This data may be used for financial, tax, fraud, and money laundering investigations. Due to anti-money laundering regulations, we must retain player data for a minimum of five years from the last transaction or account closure.

Security of Personal Data

We comply with data protection standards and strive to protect your personal data. We take all reasonable precautions to ensure data security.

Use of Cookies

Our system collects data such as browser, IP address, and referring website. We use cookies to collect required data, improve website functionality, and enhance customer service. Types of cookies include:

• Required cookies: Provide site access and basic functionality.
• Functional cookies: Optimize the Website based on user behavior.
• Advertising cookies: Measure marketing effectiveness.

You can manage cookie preferences through your browser settings, but blocking or deleting cookies may limit Website access.